Frequently Asked Questions
Have a question? It may be one that we hear quite frequently, in which case you can find it listed below. If not, for more specific questions or to chat about anything else, please feel free to contact us.
How will this product improve safety standards?
FireArrest is designed to document fire stopping projects, to allow the quick and easy transfer of risk assessment documentation from surveyors to fire stopping teams, and to allow item-specific costing and comprehensive evidence of works completed. By automating safety processes like risk assessments, you’ll be able to get more work done.
What’s the difference between FireArrest Light and Pro?
With Lite, your surveying team can use FireArrest to export method statements and risk assessments. Also, small enterprises can get access to all the features at a discounted price, with drawing uploads paid per item. Meanwhile, with Pro, fire stopping teams can get access to a larger amount of storage and unlimited project drawing uploads as part of the package.
How long will you store my data?
Depending on your subscription, you’ll receive either 10GB or 100GB of storage, which is yours to use as you see fit. If you decide to cancel your subscription but you need to keep hold of your records – don’t worry. In order to uphold Government compliance, your documents will be available for you to “read-only” regardless and we will be able to assist you in downloading them from your database subject to your request.
Will FireArrest work on my phone/tablet?
If you are using an Android/iOS smart phone or tablet, although we recommend you use a tablet, FireArrest will work on your device. Please refer to our FireArrest Hardware Requirements Guide
to see the minimum requirements needed to run FireArrest on these platforms.
You can download FireArrest from here:
What happens if my FireArrest tablet is in an area with low signal?
While FireArrest functions equally well via Wi-Fi or 4G, if you’re working in a signal-free area, we also have you covered. The FireArrest application for Android and iOS will store your data in offline mode, until the point where the tablet is able to reconnect to the internet. At that time, the information will automatically sync back up to the main database.
Can FireArrest help me with job costing projections?
FireArrest allows you to cost your jobs per item used – this will assist you in calculating stock and labour costs on similar projects in the future. With detailed project reporting and customisable fields, you can use FireArrest to track and report on the data that’s important to you.
If I archive a project, can I get access to it later on?
We understand that due to the nature of the business you are likely to revisit a site at a later date. Any projects completed on FireArrest can be archived and re-enabled later so you can see what was previously done and where. By re-enabling a project the system creates a copy of the original project which can then be added to with any new work being done. The end result is a comprehensive report and uneditable audit trail of all work undertaken at that site.