Support Guides

To sign in to the app, you’ll need to follow these steps:

1 – Open the App: Launch the application on your device.

2 – Enter Email Address: Input the email address that you used during the sign-up process.

3 – Enter Password: Type in your password associated with the account.

4 – Enter Company ID:

• For Account Holders: If you’re signing in as the account holder, use the Company ID that was emailed to you when you initially signed up for the app.
• For Operatives: If you’re an operative, you will need to contact your admin to obtain the correct Company ID.

5 – Sign In: After entering all the required information, click the sign-in button to access your account.

To sign into the Dashboard, follow these steps:

1 – Access the URL: Use the specific URL provided to you upon sign-up. It will be formatted similarly to yourcompany.firearrest.uk. You should have received this URL in an email when you registered.

2 – Enter Your Email Address: Once you’re on the login page, enter the email address that you used during the registration process.

3 – Enter Your Password: Input the password associated with your account.

4 – Log In: After entering your email and password, click on the log in button to access your dashboard.

Please note, only admins can log in to the dashboard.

If you’re having trouble uploading a drawing or floorplan to your dashboard, here are the steps you can take to troubleshoot and resolve the issue:  

Verify Client and Project Setup:

• Ensure that you have already set up a client and a project in the system where the drawing or floorplan will be attached. Drawings need to be pinned to specific projects and clients, so this step is crucial.

Prepare the File:

• Check that the drawing or floorplan is saved in an acceptable format, such as JPEG or PNG.
• Ensure that the file size does not exceed the upload limits specified by the application.
• Make sure that all necessary Risk Assessments and Method Statements (RAMS) are included with the drawing, if required.

Check Internet Connection:

• Confirm that your device is connected to the internet. A stable internet connection is necessary for uploading files.
• If there’s no internet connection, you might experience delays or failures in uploading.

Browser/Application Issues:

• Refresh your browser or restart the application to clear any temporary glitches.
• Try using a different browser or device to see if the problem persists.

Contact Support:

• If you continue to face issues, contact the technical support team for the application. Provide them with details of the problem, including any error messages you’ve received, so they can assist you effectively.

If you don’t have a traditional floorplan, you can still proceed effectively using other types of images as your base canvas. Here’s what you can do:

Choose an Alternative Image:

• Select any clear image that can represent the area you’re working with. This could be a photo of the space, a screenshot of a map, or any other visual that provides a good overview of the area.

Prepare the Image:

• Ensure that the image is of good quality and high resolution so that all necessary details are visible.
• Convert the image into a supported format (typically JPEG or PNG) if it’s not already.

Upload the Image:

• Log in to your dashboard.
• Navigate to the project or client where you want to use the image.
• Upload image.

Use the Image as a Canvas:

• Once uploaded, you can use the image as a canvas to add annotations, details, or to plan out spaces just as you would with a traditional floorplan.
• Utilise tools provided in the app to mark or edit the image according to your needs.

The document library in your application serves as a central repository for all sorts of useful information that you might need while on the road or at a job site. Here are some examples of what can be added to the document library: 

• Installation Instructions: Detailed guides and step-by-step instructions for installing equipment or systems. 
• Material Breakdowns: Information about the materials required for a project, including specifications, quantities, and suppliers. 
• Safety Manuals: Safety procedures and guidelines to ensure compliance and safety on the job site. 
• Technical Specifications: Technical details about products, equipment, or systems that you might need to reference. 
• Operational Manuals: Manuals for machinery or equipment operation, maintenance, and troubleshooting. 
• Project Plans and Specifications: Complete project documentation including blueprints, drawings, and detailed specifications. 
• Compliance Documents: Regulatory documents, certifications, and compliance forms that may be required for specific projects. 
• Training Materials: Resources for training or instructional purposes to help new staff or to provide refreshers for existing team members. 
• Contact Lists: Important contacts such as team members, clients, suppliers, and emergency contacts. 
• Warranty Information: Warranty documents for equipment and materials used in projects. 
• Risk Assessments and Method Statements (RAMS): Documentation detailing risk assessments and method statements for specific tasks or projects. 

Offline mode in many apps allows you to continue working even when you’re not connected to the internet, ensuring that your productivity isn’t hindered by connectivity issues. Here’s a general outline of how offline mode typically works: 

• Enabling Offline Mode: The app automatically detects when you lose internet connectivity and switch to offline mode. 
• Data Access and Editing: While offline, you can still access and interact with the data that was loaded or synced before you lost your internet connection. This might include documents, images, project plans, etc. You can continue to edit or add new data as needed. This includes filling out forms, adding annotations to documents, or updating project details. 
• Local Storage: Changes you make while offline are saved locally on your device. The app uses the device’s internal storage to keep these changes until an internet connection is restored. 
• Syncing Changes: Once you reconnect to the internet, the app automatically syncs the changes made while offline with the server or cloud storage. This ensures that all your updates are backed up and can be accessed from other devices or by other team members. 

If you’re not ready to discuss financial details with your client, you can easily create a custom report. Navigate to the report section of your application, where you can customise the content of your reports. Here, you have the option to remove any cost-related information. Once you’ve tailored the report to your needs, you can export it in your preferred format, such as a PDF or Excel file, ensuring it meets your client’s requirements without revealing sensitive financial data. 

Facilitate teamwork effortlessly by using the project export feature. This functionality allows you to export your projects directly into a subcontractor’s FireArrest account, ensuring seamless collaboration. By doing this, both parties can work on the project without the need to duplicate efforts or use multiple platforms. It’s a straightforward way to keep everything streamlined and efficient in your collaborative processes. 

Yes, you can customise the pins on your dashboard. To do this, go to the admin settings where you can modify pin colours and labels to suit different needs or service types. After customising, you can assign these new pins accordingly. This feature allows you to visually differentiate tasks or statuses, making it easier for your operatives to identify and use them effectively. 

Check Your Current Plan: Review the details of your existing plan to confirm the limits on users and drawings. 

• Contact Support: Reach out to the customer support or service team of your service provider. They can guide you through the process of upgrading your plan or purchasing additional capacities. 
• Upgrade Your Plan: If your needs have increased permanently, it might be more cost-effective to upgrade to a higher plan that offers more users or unlimited drawings. 
• Add-Ons: Some services offer the flexibility to purchase add-ons specifically for extra users or additional drawings without upgrading the entire plan. 

If a user needs their password reset, any admin on your platform can handle this task. Simply contact an admin and request a password reset. The admin will have the necessary permissions to reset passwords and can assist you in setting up a new one. 

Yes, you can absolutely swap out users on your subscription. Your user count is based on the number of active operatives you have at any given time. This means you can replace an existing user with a new one, and your total user count will remain unchanged. This flexibility allows you to manage your team dynamically and keep your workforce fresh without increasing your subscription costs. 

To revisit a recalled product, utilise the audit trail feature in your system. This powerful tool allows you to filter and search through various data points including materials, operatives, dates, locations, clients, service types, and pins. By harnessing the audit trail, you can effectively pinpoint the necessary information related to any recalled product, ensuring you can address and resolve issues efficiently. 

Photos often take longer to sync due to their large file sizes. If you notice that your photos aren’t syncing quickly, it could be due to a weak or unstable internet connection. Remain patient, and keep your device connected to the internet. The syncing process will resume and complete more rapidly once you have a stable connection. 

No need to worry about losing unsynced items when you log out. Your data is safe and will not vanish. When you log back into your account, any unsynced data will automatically sync up, ensuring that all your information is up-to-date and intact. This feature helps secure your data against loss due to disconnection or logging out. 

If your report is taking longer than expected to generate, it’s likely due to its large size or because it contains numerous photos and detailed data. These elements can increase processing time. Rest assured, you will receive an email notification as soon as the report is ready. In the meantime, you can check the status of your report generation on the report downloads page. 

For large files that are cumbersome to send via email, consider using alternative methods: 

• Share a URL: Most platforms allow you to generate a direct link to the file. You can send this URL to your client, enabling them to access the file without dealing with email attachments. 
• Add Them as a Client User: Enhance your client’s access by adding them as a client user on your platform. This method doesn’t count against your user limit and grants them direct access to the files and other resources you want to share. This approach eliminates the need for bulky emails and provides a more streamlined, professional experience. 

If you notice any issues or glitches on the FireArrest.uk platform, don’t worry. You can easily get help by clicking the “Help” button to raise a support ticket directly on the platform. Alternatively, you can send an email to the support team at fasupport@clockedinltd.zendesk.com. Either method will get your issue in front of the support team quickly so it can be resolved. 

Your feedback and ideas are crucial for the ongoing development of the FireArrest platform. Feel free to share your thoughts by calling our support line, emailing, or submitting a ticket through the FireArrest.uk platform. We value customer input and are always eager to hear what you think.